FAQFAQ

I would like a product catalog.
Please use the contact form to let us know your request for a catalog.
Additionally, please specify your preferred language (Japanese, English, or Chinese).
Can I request products that are not listed in the catalog?
Even if a product is not listed in the catalog, we can make proposals if you provide us with the relevant information.
Please let us know your desired category or product details via the contact form.
Please let us know the Minimum Order Quantity (MOQ).
The MOQ varies depending on the product. Please check the detailed product page or contact us via the form for further information.
How should I request a quotation?
Please provide the product name, desired quantity, destination, and transportation method.
How are business negotiations conducted?
We offer both in-person and online meetings. For online meetings, we can use ZOOM, Google Meet, WhatsApp, or LINE.
What languages are available?
We support Japanese and English. For emails, we can accommodate Japanese, English, and Chinese (Traditional and Simplified).
Is it possible to request sample arrangements?
It depends on the product and destination. Please contact us for more details.
Please let us know the payment methods.
We generally require full prepayment in Japanese yen. The product will be shipped after the payment is confirmed. If you prefer other payment methods, please contact us for discussion.
Can you produce custom packaging or stickers?
Yes, we can. Details about the ordering process and MOQ will be explained during business negotiations.
Can you produce food labeling stickers?
Yes, we can. You will need to provide label files that complies with local food labeling regulations. Please contact us for further details.
What are the customer support operating hours?
Our operating hours are weekdays from 10:00 AM to 6:00 PM (Japan Time).
Weekends and national holidays are non-business days. Inquiries received during holidays will be addressed on the next business day.
※Details regarding closures during Obon, Golden Week, and New Year holidays will be announced separately.